Join Our Team

The Windlass is seeking hardworking individuals to join their team!

Reports to: Owner, COO, Executive Director

Position Summary:
Windlass Executive Head Chef scope of work is complete and direct oversight of all areas and aspects of Back of House. Long- and short-term goals evolve as this growing business expands operations with the goal of being a premier dining and catering operation.

Below are the Windlass’ expectations and requirements (in no particular order) for the Executive Head Chef position:

Role
• Set and monitor performance standards for the team.
• Train kitchen team to use current and new recipes, cooking techniques and equipment, and oversee food preparation.
• Attract, develop, and retain staff by exhibiting exceptional leadership skills.
• Maintain a collaborative relationship with all team members, optimize staff productivity, and serve as a replacement in a team members absence.
• Must actively participate behind the line and serve as main voice in the kitchen to provide direction and ensure team supervision during service.
• Enhance current dishes, design new dishes, create seasonal menus, prepare specials, and select plating presentations.
• Oversee deliveries and quality of products.
• Catering operations, food quality and consistency, cohesive staff training and easing difference in seasonal patron fluctuation.

Skills
• Ability to connect with and train and oversee line cooks and other kitchen personnel to create a healthy, productive working environment for all employees.
• Passionate and experienced with various styles of Italian cuisine.
• Outstanding leadership and communication skills.
• Knowledge of best practices for training kitchen staff and implementing kitchen procedures.
• High level of creativity and reliability.
• Familiarity with menu costing procedures.
• Consistently service-oriented, hardworking, and levelheaded.
• Performs well under pressure, is professional, efficient, detail-oriented, and courteous is crucial.

Qualifications
• 5+ years’ culinary experience in a high-volume, full-service restaurant
• Four-year degree or culinary school completion (preferred)
• Flexible schedule and Holiday availability required
 

The Windlass is seeking hardworking individuals to join their team! 

The bartender position is a key position in the restaurant. They must have a vast knowledge of wine, beer, and spirits as well as an outgoing personality. Bartenders are responsible for counting the drawer before and after the shift, handling cash and closing out checks. Most importantly they work for the house, including the “proper pour” for drinks adhering to the house policy of complimentary drinks and minimizing waste. They are generally the first impression that a customer makes of the establishment when they come in.

General Job Description:

- Bartenders report to the Manager on duty.  Bartenders are in charge of the entire bar area, including high-top tables, making sure:
- Arrive to work on time and ready to work
- Bar and high tops are clean and ready for guests
- Bartender is highly knowledgeable of cocktails, wines, beers, menu items, and specials.
- Drinks and food orders are delivered in timely and accurate fashion
- Orders are correctly and accurately documented and sent to kitchen with any modifications that   are needed
- Food and utensils are delivered to the correct seat number accurately and on time
- Empty glasses and dishes are bussed quickly
- Keep bar stocked, cleaned and maintained during guest stay
- Bar is stocked with enough service items throughout shift
- Communicate with bar back, servers, runners and at all times
- Sell what customers will like
- Exude total confidence in Windlass products, procedures and corporate policies in place

The Windlass is seeking hardworking individuals to join their team!

Servers are the front line of selling products, making suggestions, and enhancing customer experience.  A server is the person who has the most interaction with customers.  This interaction is ESSENTIAL in assuring a positive experience for customers. Quick organized service is important.  Agile creative thinking can make the best of an otherwise unpleasant or forgettable experience. Clear communication with customers, colleagues and management is key to solving/avoiding problems and ensuring excellent service. A level of trust and understanding is needed to assure suggestive selling technique are successfully received and considered by customers.

General Job Description:

- Servers report to the Manager on duty.  Servers are in charge of the tables in their assigned section, making sure:
- Arrive to work on time and ready to work
- Tables are set properly, clean and ready for guests
- Server is highly knowledgeable of menu items, specials and bar offerings
- Drink/food orders are taken and delivered in timely and accurate fashion
- Orders are correctly and accurately documented and sent to kitchen with any modifications that   are needed
- Food and utensils are delivered to the table accurately and on time
- Tables are cleared of “evidence of consumption”
- Keep table stocked, cleaned and maintained during guest stay
- Station is stocked with enough service items throughout shift
- Communicate with bussers, runners and other FOH staff at all times
- Sell what customers will like
- Exude total confidence in Windlass products, procedures and corporate policies in place

The Windlass is seeking hardworking individuals to join their team!

The Host is the first impression guests will get of the restaurant whether it is on the phone or when they come in. Hosts must be well groomed, even tempered, agreeable, well-spoken and fast witted.  Hosts, in conjunction with the kitchen, keep the pace of the restaurant even and efficient.

General Job Description:

- Keep host station organized, clean and maintained at all times
- Field emergency calls to your colleagues on duty
- Hosts are often quite literally the first person a customer will come into contact with either in person or by phone. Just like a host of a party, a Windlass host must greet guests as if we have been waiting for them to arrive all day long.  Kind, professional and immediate recognition of customers entering our door is a must.
- Hosts must know the menu, daily specials, general restaurant information, table sections, dining room stations, and fellow FOH employees on duty
- Hosts manage the phones, take reservations, record messages and answer customer questions
- Hosts will take coats and packages from customers (birthday cakes, decorations being dropped off, etc…)
- On occasion a host may be asked by the manager on duty to assist with service, cleaning tables, maintain the dining room

The Windlass is seeking hardworking individuals to join their team!

The Expeditor, or “Expo”, works under the FOH manager on duty and chef’s supervision in the kitchen as well as with the servers in the dining room. The Expo helps keep a smooth workflow between the kitchen and the tables. You will work in a fast-paced environment to get proper orders out faster and more efficiently. As Expo, you must have excellent communication skills and experience in a restaurant’s hectic setting. You must also have enough stamina to be in constant motion and skills to coordinate and organize processes and people. The ability to work well under pressure, be professional, efficient, detail-oriented, and courteous is necessary.

General Job Description:

- Help prepare the expo station for service through cleaning, stocking, and other tasks
- Knowing table numbers, seat numbers and service stations
- Knowledge of all the ingredient details of every dish on the menu
- Ensuring the efficient flow of orders from the servers to the kitchen
- Ensuring orders are being prepared with the correct priority
- Assisting in the final preparation of dishes
- Check dishes before delivery for accuracy, presentation and temperature
- Eliminate obstacles in service, food preparation lines or dishwashing
- Inspect the premises according to quality and sanitation standards and assist in cleaning
- Transfer important information between the kitchen and the wait staff (e.g. when a customer has a particular request)
- Deliver orders to maintain fast service
- Maintain short pleasant rapport with guests and answer any questions or listen to their concerns
- Support other tasks as needed

The Windlass is seeking hardworking individuals to join their team!

Food Runners often act as a connection between the FOH and BOH which makes an impact in the timeliness of service. The main responsibility for this position is to deliver food to guests in a friendly, professional & knowledgeable manner. The ability to work well under pressure, be professional, efficient, detail-oriented, and courteous is necessary. Food Runners eliminate a lot of stress and discord by communicating information between the kitchen or Expo and servers, and delivering food orders promptly. 

General Job Description:
Food Runners receive direction from the kitchen, and the FOH managers. Runners must be organized, good listeners and even tempered.  Some responsibilities include:

- Help prepare the expo station for service through cleaning, stocking, and other tasks
- Assist with cleaning and resetting tables, ensure tables are level, wipe down chairs, keep floors clean
- Clean and stock designated kitchen and server stations
- Knowledge of all the ingredient details of every dish on the menu
- Knowing table numbers, seat numbers and service stations
- Follow all instructions from expeditor
- Garnish and prepare dishes for presentation as needed
- Promptly deliver each course as it is prepared to the correct table and in seat order
- Communicate clearly any additional orders or needs the guests may have to server or expeditor
- Remove dirty dishes, glasses and silverware from tables and take them to the kitchen
- Maintain short pleasant rapport with guests and answer any questions or listen to their concerns
- Assist in maintaining general cleanliness of the entire restaurant

The Windlass is seeking hardworking individuals to join their team!

A Busser works primarily in the front of the house and is required to tend to many needs of the dining room before, during and after service. Bussers assist the servers in keeping the customer’s needs met.  They also help to keep a clean and properly maintained dining room. A Bussers speed and efficiency helps turn over tables contributing to increased sales volume.  As Bussers have direct contact with customers, it is important that they speak clearly and make eye contact with colleagues and customers alike. Bussers also play a role in helping maintain and uphold sanitation and cleanliness standards.

General Job Description:

Bussers receive direction from servers, the kitchen, and the FOH managers. Bussers must be organized, good listeners and even tempered.  Some responsibilities include:

- Knowing table numbers, seat numbers and service stations
- Help prepare the dining room for service through cleaning, stocking, setting, bussing and other tasks
- Clean and reset tables, ensure tables are level, wipe down chairs, keep floors clean
- Clean and stock designated kitchen and server stations
- Remove dirty dishes, glasses and silverware from table and take them to the kitchen
- Stock/restock stations with items needed for service; glasses, coffee mugs, silverware, assorted spoons, sugar caddies, salt, pepper, lemons, ketchup, mustard, mayonnaise, calamari sauce, steak knives, soup spoons, tablespoons and cocktail forks.
- Polish silverware and glasses in sanitary manner in service bar area to remove spots and water stains
- Maintain short pleasant rapport with guests and answer any questions or listen to their concerns
- Assist in maintaining general cleanliness of the entire restaurant