Join Our Team

The Windlass is seeking hardworking individuals to join their team!

General Job Description:

Basic kitchen duties such as making sauces, dressings, preparing vegetables for salads and sandwiches, assisting all stations with any prep needs. Maintaining a clean and sanitary workstation. Must have ability to lift 50+lbs, endure standing for long periods of time, work in a fast-paced environment, and multi-task.

The Windlass is seeking hardworking individuals to join their team!

Title: Front of House (FOH) Manager

Reports to: Director of Operations, Executive Director

Position Summary:

The Front of House Manager will report directly to the Executive Director and Director of Strategic Operations. The FOH Manager is responsible for organizing and coordinating restaurant/office operations and procedures in order to ensure organizational effectiveness and efficiency. The FOH Manager is in control of ensuring that all components within the restaurant are functioning correctly and smoothly to certify that the restaurant is best represented to the public on all accounts and is operating consistently up to standards at all times.

As the FOH Manager, you are required to be present on the floor during service. It is essential that the FOH Manager be an expert on all aspects of service. If any one section of the restaurant needs help, the FOH Manager should be able to identify the problem immediately, direct and delegate action in order to solve the problem, and/or jump in if necessary.  This requires being well versed with the menu, service, and rules and guidelines. This also requires a hands-on manager who is constantly striving for the perfect guest experience. This means that they are constantly monitoring all aspects of the experience: the atmosphere, the food, and the service. A proactive, positive, “in-charge” attitude is vital.

The FOH Manager will also assist the Director of Strategic Projects and Executive Director with marketing, menu concepts, financials and budgeting, property management, human resources and all back office and internal operations.

Essential Job Functions/ Day to Day Responsibilities

• Opening: ensure that staff and the restaurant are setup for success
• Closing: ensure that the restaurant is sanitary and closed properly and securely
• Answering incoming calls and responding to voicemails left on office line
• Overseeing cash flow and storing customer receipts in the appropriate designated area after each work day
• Double checking clock in/out times, adjusting times if necessary
• Knowing the ins and outs of POS, being able to adjust prices, add employees, add buttons, and take action if systems are down
• Organization and upkeep of office area and paperwork in filing cabinets
• Assist senior management team with menu design and development
• 7Shifts App; Scheduling of staff, adding/removing employees, communicating key announcements, billing, maintenance and updates, etc…
• Responsible for P&L log for each operating day
• Assist Director of Strategic Operations with hiring, onboarding process, termination decisions, disciplinary action of employees and organizing and tracking files and incidents
• Ordering and tracking inventory of all FOH goods, confirming and signing for deliveries, organizing dry storage goods appropriately and efficiently after each delivery
• Taking reservations, handling customer conflicts, sending gift cards via mail, receiving and communicating messages
• Managing FOH staff, restaurant floor, events and internal/back office operations
• Supervise the cleanliness and general upkeep of the dining room, bar, and guest contact areas
• Oversee and certify that all opening and closing duties are accurately completed and that cleanliness and upkeep are maintained
• Assist with private event functions when required
• Work closely with Head Chef/Kitchen Manager to provide a seamless guest experience
• Handle any guest complaints and rectify issues in a professional and timely manner to ensure guest satisfaction
• Provide excellent leadership to staff
• Provide excellent guest experience to ensure customer satisfaction and return business

The Windlass is seeking hardworking individuals to join their team!

Reports to: Executive Head Chef

Position Summary:

The Windlass Pizza Chef is expected to make delicious pizzas based on both traditional and modern recipes. Pizza Chef responsibilities include preparing pizza dough, slicing and chopping toppings like vegetables and meats and executing customers’ orders considering special requests. To be successful in this role, you should have experience with various pizza types and be available to work during business hours. Must have ability to lift 50+lbs, endure standing for long periods of time, work in a fast-paced environment, and multi-task. Ultimately, you will help increase client satisfaction by preparing high-quality pizzas.

Below are the Windlass’ responsibilities and requirements (in no particular order) for the Pizza Chef position:

Responsibilities

• Prepare pizza dough
• Prepare pizzas out of our menu and based on custom orders
• Wash and chop vegetables (for example, tomatoes, peppers, onions and mushrooms)
• Monitor food stock and place orders, as needed
• Recommend new recipes to update our menus
• Maintain a clean cooking station and sterilize equipment

Requirements

• Work experience as a Pizza Chef or similar role in a restaurant
• Hands-on experience with preparing and baking pizza doughs
• Familiarity with professional kitchen equipment and brick or stone oven
• Understanding of food hygiene
• Good time-management skills
• Consistently service-oriented, hardworking, and levelheaded
• Performs well under pressure, is professional, efficient, detail-oriented, and courteous

Qualifications

• 3+ years’ culinary experience in a high-volume, full-service restaurant or pizzeria
• Four-year degree or culinary school completion (preferred)
• Flexible schedule and Holiday availability required

The Windlass is seeking hardworking individuals to join their team!

General Job Description:
Dishwashers receive direction from the kitchen, and the FOH managers. Dishwashers must be able to work in a fast-paced environment.  Some responsibilities include:

• Washing and sanitizing of all dishes
• Garbage and recycling disposal.
• Keeping the dish area clean and free of debris
• Light prep work if needed.

The Windlass is seeking hardworking individuals to join their team! 

The bartender position is a key position in the restaurant. They must have a vast knowledge of wine, beer, and spirits as well as an outgoing personality. Bartenders are responsible for counting the drawer before and after the shift, handling cash and closing out checks. Most importantly they work for the house, including the “proper pour” for drinks adhering to the house policy of complimentary drinks and minimizing waste. They are generally the first impression that a customer makes of the establishment when they come in.

General Job Description:

- Bartenders report to the Manager on duty.  Bartenders are in charge of the entire bar area, including high-top tables, making sure:
- Arrive to work on time and ready to work
- Bar and high tops are clean and ready for guests
- Bartender is highly knowledgeable of cocktails, wines, beers, menu items, and specials.
- Drinks and food orders are delivered in timely and accurate fashion
- Orders are correctly and accurately documented and sent to kitchen with any modifications that   are needed
- Food and utensils are delivered to the correct seat number accurately and on time
- Empty glasses and dishes are bussed quickly
- Keep bar stocked, cleaned and maintained during guest stay
- Bar is stocked with enough service items throughout shift
- Communicate with bar back, servers, runners and at all times
- Sell what customers will like
- Exude total confidence in Windlass products, procedures and corporate policies in place

The Windlass is seeking hardworking individuals to join their team!

Servers are the front line of selling products, making suggestions, and enhancing customer experience.  A server is the person who has the most interaction with customers.  This interaction is ESSENTIAL in assuring a positive experience for customers. Quick organized service is important.  Agile creative thinking can make the best of an otherwise unpleasant or forgettable experience. Clear communication with customers, colleagues and management is key to solving/avoiding problems and ensuring excellent service. A level of trust and understanding is needed to assure suggestive selling technique are successfully received and considered by customers.

General Job Description:

- Servers report to the Manager on duty.  Servers are in charge of the tables in their assigned section, making sure:
- Arrive to work on time and ready to work
- Tables are set properly, clean and ready for guests
- Server is highly knowledgeable of menu items, specials and bar offerings
- Drink/food orders are taken and delivered in timely and accurate fashion
- Orders are correctly and accurately documented and sent to kitchen with any modifications that   are needed
- Food and utensils are delivered to the table accurately and on time
- Tables are cleared of “evidence of consumption”
- Keep table stocked, cleaned and maintained during guest stay
- Station is stocked with enough service items throughout shift
- Communicate with bussers, runners and other FOH staff at all times
- Sell what customers will like
- Exude total confidence in Windlass products, procedures and corporate policies in place

The Windlass is seeking hardworking individuals to join their team!

The Host is the first impression guests will get of the restaurant whether it is on the phone or when they come in. Hosts must be well groomed, even tempered, agreeable, well-spoken and fast witted.  Hosts, in conjunction with the kitchen, keep the pace of the restaurant even and efficient.

General Job Description:

- Keep host station organized, clean and maintained at all times
- Field emergency calls to your colleagues on duty
- Hosts are often quite literally the first person a customer will come into contact with either in person or by phone. Just like a host of a party, a Windlass host must greet guests as if we have been waiting for them to arrive all day long.  Kind, professional and immediate recognition of customers entering our door is a must.
- Hosts must know the menu, daily specials, general restaurant information, table sections, dining room stations, and fellow FOH employees on duty
- Hosts manage the phones, take reservations, record messages and answer customer questions
- Hosts will take coats and packages from customers (birthday cakes, decorations being dropped off, etc…)
- On occasion a host may be asked by the manager on duty to assist with service, cleaning tables, maintain the dining room

The Windlass is seeking hardworking individuals to join their team!

The Expeditor, or “Expo”, works under the FOH manager on duty and chef’s supervision in the kitchen as well as with the servers in the dining room. The Expo helps keep a smooth workflow between the kitchen and the tables. You will work in a fast-paced environment to get proper orders out faster and more efficiently. As Expo, you must have excellent communication skills and experience in a restaurant’s hectic setting. You must also have enough stamina to be in constant motion and skills to coordinate and organize processes and people. The ability to work well under pressure, be professional, efficient, detail-oriented, and courteous is necessary.

General Job Description:

- Help prepare the expo station for service through cleaning, stocking, and other tasks
- Knowing table numbers, seat numbers and service stations
- Knowledge of all the ingredient details of every dish on the menu
- Ensuring the efficient flow of orders from the servers to the kitchen
- Ensuring orders are being prepared with the correct priority
- Assisting in the final preparation of dishes
- Check dishes before delivery for accuracy, presentation and temperature
- Eliminate obstacles in service, food preparation lines or dishwashing
- Inspect the premises according to quality and sanitation standards and assist in cleaning
- Transfer important information between the kitchen and the wait staff (e.g. when a customer has a particular request)
- Deliver orders to maintain fast service
- Maintain short pleasant rapport with guests and answer any questions or listen to their concerns
- Support other tasks as needed

The Windlass is seeking hardworking individuals to join their team!

Food Runners often act as a connection between the FOH and BOH which makes an impact in the timeliness of service. The main responsibility for this position is to deliver food to guests in a friendly, professional & knowledgeable manner. The ability to work well under pressure, be professional, efficient, detail-oriented, and courteous is necessary. Food Runners eliminate a lot of stress and discord by communicating information between the kitchen or Expo and servers, and delivering food orders promptly. 

General Job Description:
Food Runners receive direction from the kitchen, and the FOH managers. Runners must be organized, good listeners and even tempered.  Some responsibilities include:

- Help prepare the expo station for service through cleaning, stocking, and other tasks
- Assist with cleaning and resetting tables, ensure tables are level, wipe down chairs, keep floors clean
- Clean and stock designated kitchen and server stations
- Knowledge of all the ingredient details of every dish on the menu
- Knowing table numbers, seat numbers and service stations
- Follow all instructions from expeditor
- Garnish and prepare dishes for presentation as needed
- Promptly deliver each course as it is prepared to the correct table and in seat order
- Communicate clearly any additional orders or needs the guests may have to server or expeditor
- Remove dirty dishes, glasses and silverware from tables and take them to the kitchen
- Maintain short pleasant rapport with guests and answer any questions or listen to their concerns
- Assist in maintaining general cleanliness of the entire restaurant

The Windlass is seeking hardworking individuals to join their team!

A Busser works primarily in the front of the house and is required to tend to many needs of the dining room before, during and after service. Bussers assist the servers in keeping the customer’s needs met.  They also help to keep a clean and properly maintained dining room. A Bussers speed and efficiency helps turn over tables contributing to increased sales volume.  As Bussers have direct contact with customers, it is important that they speak clearly and make eye contact with colleagues and customers alike. Bussers also play a role in helping maintain and uphold sanitation and cleanliness standards.

General Job Description:

Bussers receive direction from servers, the kitchen, and the FOH managers. Bussers must be organized, good listeners and even tempered.  Some responsibilities include:

- Knowing table numbers, seat numbers and service stations
- Help prepare the dining room for service through cleaning, stocking, setting, bussing and other tasks
- Clean and reset tables, ensure tables are level, wipe down chairs, keep floors clean
- Clean and stock designated kitchen and server stations
- Remove dirty dishes, glasses and silverware from table and take them to the kitchen
- Stock/restock stations with items needed for service; glasses, coffee mugs, silverware, assorted spoons, sugar caddies, salt, pepper, lemons, ketchup, mustard, mayonnaise, calamari sauce, steak knives, soup spoons, tablespoons and cocktail forks.
- Polish silverware and glasses in sanitary manner in service bar area to remove spots and water stains
- Maintain short pleasant rapport with guests and answer any questions or listen to their concerns
- Assist in maintaining general cleanliness of the entire restaurant

Lake Hopatcong Cruises is seeking hardworking individuals to join their team!

Title: Assistant Manager
Reports To: General Manager, COO, Owner

Position Summary:
The assistant manager should display strong communication, interpersonal and decision-making skills. They should be capable leaders and team players with excellent customer service skills. Being well-organized and having the ability to converse with people of diverse backgrounds and cultures are important attributes for the assistant manager. The assistant manager will assist the general manager in keeping the vessel running smoothly by taking on some managerial tasks, such as overseeing employees, providing customer service, scheduling employee work times, resolving customer issues, assisting in training and mentoring staff, monitoring inventory and ordering stock based on demand. Ultimately, the duties of the assistant manager are to make sure our vessel operates effectively, and that we keep our customers happy.

Essential Job Functions/Day to Day Responsibilities:

• Arriving to work on time, in business casual work clothes, ready to work
• Taking voicemails & returning them in a timely manner
• Communicating with guests via phone & in-person inquiries
• Communicating with management team
• Responsible for the creation of a strong, cohesive team aboard Miss Lotta.
• Responsible for cohesive and efficient daily cruise operations
• Assist in managing efforts to grow new business, increase existing revenue while retaining existing customers
• Ensure that staff is following employee manuals & training handbooks
• Manage daily operations of employees
• Work together with General Manager for drink creation(s), pricing and liquor inventory/ordering
• Mentor and train new employees and staff
• Assist with managing and maintaining operational budget
• Schedule and lead daily meetings for all employees
• Increase profits through effective training and troubleshooting profit loss areas
• Managing ordering process with vendors
• Assist with profit and loss performance reports by maintaining daily operations log
• Negotiate with various suppliers and vendors to ensure that the business stays within allotted budget
• Primary in-person contact for customer service issues
• Create and manage employee scheduling in coordination with payroll policies
• Extensive knowledge on company details, policies, cruise descriptions, prices & schedule
• Oversees and ensures smooth execution of private events
• Proficient in PeekPro, POS and 7shifts

Lake Hopatcong Cruises is seeking hardworking individuals to join their team!

A bartender is a key position in the restaurant. Making a proper drink is just one of the many components that make a good bartender. An outgoing and friendly personality with the ability to exceed customer expectations is another important quality of a good bartender. Achieving outstanding customer service involves greeting and providing excellent hospitality service to each guest and always making sure the guest knows your name. Customer satisfaction provides the opportunity to build repeat business and establish regular clientele, which allows you to be successful.

Reports To: Assistant Manager, General Manager, COO, Owner

Essential Job Functions/Day to Day Responsibilities:

• Arrive to work on time, in clean uniform and ready to work
• Check your schedule weekly to see if there are any changes
• Counting the drawer before and after a shift
• Maintain an accurate cash drawer through the night and be able to account for any and all discrepancies in the final drawer tally
• Memorize and pour the proper amount of alcohol in drinks, as per LHC’s cocktail ingredient list, located in The Holy Grail of Need to Know Information
• Develop an efficient work pace that keeps the guests satisfied at all times
• Perform opening and closing checklist duties
• Take beverage orders from guests and servers
• Accept guest payment, process credit cards and make change (if necessary)
• Make specific drink recommendations and answer questions regarding beverages
• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves, and storage areas.
• Help servers maintain buffet
• Help servers’ clear dirty dishes off of tables
• Assist staff in taking dirty dishes off boat
• Assist servers with loading food onto Miss Lotta before each cruise
• Report all low stock, equipment problems and maintenance issues to management
• Assist in the restocking, reporting and replenishment of boat inventory and supplies
• Notify management anytime a guest is not 100% satisfied with their experience
• Prepare and restock garnishes and bar mixes
• Print an end-of-day report and hand it to the manager. This needs to be handed in to administration for our records
• Cruise Sales Report needs to be completed after every cruise and dropped in Camp-Six safe.
• Properly ID someone if underage or believed to be underage
• Must keep certifications up to date (i.e. CPR, First Aid, AED, Safety drills, Captain’s License)
• Fully up to date with company details, policies, cruise descriptions, prices & schedule

Lake Hopatcong Cruises is seeking hardworking individuals to join their team!

Servers are the front line of selling products, making suggestions and enhancing the customer experience. A server is the person who has the most interaction with customers. This interaction is essential in assuring a positive experience for customers. Quick, accurate and organized service is important. Clear communication with customers, colleagues and management also is key to solving/avoiding problems and ensuring excellent service.

Reports To: Assistant Manager, General Manager, COO, Owner

Essential Job Functions/Day to Day Responsibilities:

Each server works together to manage the entire boat dining room. As part of their jobs, servers must:

• Arrive to work on time, in clean uniform and ready to work
• Check your schedule weekly to see if there are any changes
• Make sure tables are set properly, clean and ready for customers
• Check cruise manifest for any accommodations, allergies, table setups, etc
• Thoroughly understand menu items, specials, bar offerings, and some Lake Hopatcong history
• Take and deliver drink orders in a timely, accurate fashion
• Clear tables of any evidence of consumption
• Stock station with enough service items for an entire cruise
• Exude confidence in the products, procedures and corporate policies of Lake Hopatcong Cruises.
• Accept guest payment and deliver in a timely fashion to bartender
• Make specific drink recommendations and answer questions regarding beverages
• Maintain cleanliness in all areas of galley, bathrooms, dining room, and upper deck
• Maintain buffet
• Assist staff in taking dirty dishes off boat
• Assist in the restocking, reporting and replenishment of boat inventory and supplies
• Develop an efficient work pace that keeps the guests satisfied at all times
• Loading food onto Miss Lotta before each cruise
• Perform opening and closing checklist duties
• Report all low stock, equipment problems and maintenance issues to management
• Notify management anytime a guest is not 100% satisfied with their experience
• Properly ID someone if underage or believed to be underage
• Must keep certifications up to date (i.e. CPR, First Aid, AED, Safety drills)
• Fully up to date with company details, policies, cruise descriptions, prices & schedule

Lake Hopatcong Cruises is seeking hardworking individuals to join their team!

Bussers are primarily there to provide support to staff in the maintenance, service, and cleanliness of an establishment. Bussers aren't the front line of food service, but customer attentiveness and a neat appearance are very necessary. Bussers should enjoy working with others in a fast-paced culinary environment and who have a desire to help create an enjoyable dining experience for guests. Bussers aim to support other team members by cleaning and resetting tables, ensuring the availability of flatware and plates, and bringing guest needs to the attention of waitstaff. They also restock necessary items, such as napkins and straws, and may assist with washing dishes. Bussers should be efficient, attentive, and have a dedication to team work

Reports To: Assistant Manager, General Manager, COO, Owner

Essential Job Functions/Day to Day Responsibilities:

• Arrive to work on time, in clean uniform and ready to work
• Check your schedule weekly to see if there are any changes
• Assist staff in performing opening and closing checklist duties
• Loading and unloading clean and dirty dishes onto Miss Lotta
• Assisting servers in restocking and cleaning the boat between cruises
• Cleaning dirty dishes either at the Windlass or Camp Six while each cruise is out on the Lake.
• Taking garbage off Miss Lotta and putting in dumpsters
• Assist with clearing tables and cleaning Miss Lotta after each cruise
• Assist servers with loading food onto Miss Lotta before each cruise
• Assist servers and bartenders with daily procedures
• Notify management anytime a guest is not 100% satisfied with their experience
• Exude confidence in the products, procedures and corporate policies of Lake Hopatcong Cruises
• Drive gator safely and efficiently
• Maintain cleanliness in all areas of the boat and gators, as well as the Camp Six kitchen and storage rooms
• Maintain Camp Six property maintenance list between cruises provided by management
• Report all low stock, equipment problems and maintenance issues to management

Main Lake Market is seeking hardworking individuals to join their team!

Floor Manager

Duties include:

              -Supervise and lead crew members

              -Training new hires

              -Properly managing, displaying, and organizing inventory

              -Assist customers with any question or issue that they may have

              -Delegate daily tasks to crew members

              -Ensure completion of daily tasks required of crew members

              -Ensure compliance with health and safety regulations

              -Perform opening and closing procedures

Requirements:

              -High school qualification or equivalent

              -Prior managerial experience is preferred but not required

              -Excellent customer service skills

              -Willing to work holidays and weekend

Main Lake Market is seeking hardworking individuals to join their team!

This includes kitchen staff, dock hands, gas attendants, ice cream staff, floor retail staff, and cashiers.

Duties include:

-Kitchen and Ice Cream Staff: Taking orders in person and over the phone, making orders, bagging, cashing out, and delivering orders to customers. Providing friendly and professional customer service. Prepping any and all food needed for each shift. Abiding by all health and safety protocols while maintaining a clean and organized workstation. Perform all opening and closing procedures.

-Dock Hands: Maintaining clean and safe docks, assisting customers with any issues they may have while docking their boat, and taking food orders of dock customers. Perform all opening and closing procedures.

-Gas Attendants: Assist in docking gas customers boat properly, pumping gas and taking payments while following all DEP safety procedures. Perform all opening and closing procedures.

-Floor Retail Staff: Organizing and properly presenting all retail to customers, cleanliness and upkeep of inventory, making sure all inventory is properly packaged at all times, assisting customers in any and all questions they may have, having knowledge of what Main Lake Market sells and where in the store it can be located.

-Cashiers: Providing friendly and knowledgeable customers service, welcoming and greeting customers, process refunds and exchanges, bagging and wrapping purchases, answer phone calls, take payment from customers, maintain a properly balanced cash drawer, light cleaning duties while maintaining a clean workspace.

Requirements:

              -Must have friendly and professional customer service skills with high level energy

              -No experience is required (we will train all new hires)

              -Ability to handle transactions properly and accurately

              -Very Basic math and computer skills

              -Attention to detail

              -Ability to stand and walk for long periods of time

              -Ability to work in a fast-paced environment

              -Helpful and courteous to all customers